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Store Manager

2 months ago

Glendive, Montana, United States Circle K Full time
Job Description

Job Summary:

The Store Manager is a key leadership position responsible for overseeing the daily operations of a Circle K retail store. This role requires a strong leader who can motivate and manage a team to deliver exceptional customer service, drive sales growth, and maintain a clean and safe store environment.

Key Responsibilities:

  • Leadership and Management:
    • Recruit, train, and develop a high-performing team to deliver excellent customer service and achieve sales goals.
    • Develop and implement strategies to improve store performance, including sales growth, customer satisfaction, and employee engagement.
    • Maintain a positive and professional work environment, ensuring all employees are treated with respect and dignity.
  • Site Relationships:
    • Build and maintain strong relationships with suppliers, vendors, and other stakeholders to ensure seamless operations and optimal store performance.
    • Resolve customer complaints in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Training and Development:
    • Provide ongoing training and coaching to employees to enhance their skills and knowledge, ensuring they are equipped to deliver exceptional customer service and achieve sales goals.
    • Develop and implement training programs to improve employee engagement, retention, and performance.
  • Communication:
    • Ensure effective communication with employees, management, and other stakeholders to ensure seamless operations and optimal store performance.
    • Develop and implement communication strategies to keep employees informed and engaged.
  • Organizing and Planning:
    • Evaluate and develop specific action plans to address store performance gaps and achieve sales goals.
    • Manage and supervise store employees to ensure all required reports are completed accurately and timely.
  • Financial:
    • Analyze daily sales and expense information to maximize sales and net profits.
    • Develop and manage budgets, forecasts, and financial reports to ensure optimal store performance.
  • Working Conditions:
    • Work in a fast-paced retail environment, with occasional exposure to cold temperatures, noise, and physical demands.
    • Work with a minimum of direction and supervision, demonstrating strong leadership and problem-solving skills.

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 2 years of retail management experience, with a proven track record of success in driving sales growth and improving customer satisfaction.
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and stakeholders.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.