Aviation Support Specialist
3 weeks ago
Cutter Holding Co is committed to delivering exceptional customer service and experiences to our clients. We are seeking an Aviation Support Specialist to join our team and help us achieve this goal. In this role, you will work closely with our team to provide top-notch customer support, respond to customer inquiries, and resolve any issues that may arise. You will also play a key role in ensuring that our customers receive the highest level of service possible.
About the Job
This is a full-time position working on-site at one of our airport locations. The ideal candidate will have excellent communication and interpersonal skills, be able to multitask, and have a strong desire to deliver exceptional customer service. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply.
Responsibilities
The Aviation Support Specialist will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving any issues that may arise. This includes but is not limited to:
- Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
- Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
- Determine charges for services requested, collect payments, or arrange for billing.
- Acknowledge customer dissatisfaction and resolve complaints.
Requirements
We are looking for a highly motivated and organized individual who has 1-3 years of customer service experience, computer skills, and the ability to use radio communication, phonetic alphabet, and military time. Strong interpersonal and communication skills, excellent organizational and customer service skills, and a sincere desire to assist customers are also essential. A clean driving record, ability to pass a background check, and drug screening test are required.
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