Tour Driver

3 weeks ago

Honolulu, Hawaii, United States Roberts Hawaii Full time
Job Title: Tour CDL Driver

Join Roberts Hawaii as a Tour CDL Driver and be part of our team that provides safe, prompt, and efficient transportation to our customers. As a Tour CDL Driver, you will be responsible for operating the bus or vehicle defensively in accordance with traffic regulations and observing traffic lights, other vehicles, and pedestrians to avoid accidents with the Spirit of Aloha.

Key Responsibilities:
  • Obtain and maintain current documents to meet DOT regulations and ensure driver eligibility
  • Perform duties of a Driver with professionalism and courtesy, greeting customers with "Aloha" and providing exceptional customer service
  • Present a neat and clean appearance
  • Deal with people in a non-discriminatory way and maintain control of self and passengers in all situations, including emergencies
  • Provide narrations and announcements in a clear and friendly manner as instructed
  • Perform daily customer service as learned in company training
  • Call in daily for start time for work the day before
  • Perform a systematic and thorough pre-trip inspection of vehicle to be driven and complete a Driver's Inspection Report
  • Report any problems to maintenance immediately
  • Fuel and wash company equipment when necessary
  • Notify Dispatch Operations of any changes in trip route or schedule and receive prior authorization for planned deviations
  • Clean and properly maintain uniform and required ID's are to be worn at all times during shift
  • On Run: Assist passengers needing special assistance and secure wheelchairs
  • Pick-up and Drop-off passengers in an orderly and efficient manner
  • Label and load luggage according to destination as needed
  • Report counts, changes, and destination to Dispatcher
  • Perform tour and/or transportation to and from destinations
  • Keep accurate passenger counts
  • After Run: Conduct post-trip inspection, Refuel vehicle, Clean exterior and interior of vehicle
  • Fill out a Vehicle Accident Report and follow company policies in the event of an accident
  • Complete trip sheets for each assigned movement and turn in paperwork
Working Conditions/Job Environment:
  • Must be able to stand, walk, and sit for sustained periods of time
  • Medium work-exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently, and/or 10 pounds of force frequently to move objects
  • Stooping, kneeling, climbing, reaching, pushing, pulling, and lifting for extended periods of time
  • Expressing or exchanging ideas by means of the spoken word; must convey detailed or important spoken instructions to other workers accurately
  • Ability to receive detailed information through oral communication, and make fine discriminations in sound
  • The worker is required to have visual acuity to perform an activity such as operating and repairing machines/equipment
  • The worker is subject to both environmental conditions: Activities occur inside and outside
  • The worker is subject to hazards: includes a variety of physical conditions such as proximity of moving mechanical parts, moving vehicles, exposure to heat
  • Subject to atmospheric conditions: one or more of the following conditions affect the respiratory system of the skin: fumes, odors, dust, mists, and gases
Supervision:

No supervisory responsibilities

Essential Skills - Minimum Qualifications:
  • Minimum age of 21 years old
  • Knowledge of local streets and hotel locations
  • Able to read, speak, and understand English
  • Ensure that all documentation as required by DOT are current and valid Hawaii Driver History Record
  • PUC (Physical Examination, Medical Clearance Card)
  • Valid Driver's License (CDL A or B with P endorsement is preferred but not required)
  • The State DOT's (Dept. of Transportation) Motor Vehicle Safety Office when they conduct roadside inspections, require the driver to have a good enough command of English to communicate with examiners
  • Clearly announcing stops (hotels, condos, etc.) and points of interest
  • Ability to perform simple math functions - counting, adding, subtracting
  • Position requires working under deadlines and pressure
  • Requires expertise in dealing with people and situations involving complex issues
  • Entails compliance with the company Substance Abuse Policy and Department of Transportation Controlled Substances and Alcohol Use and Testing regulations
  • Promotes mutual respect, keeps workplace clean and safe, supports safety programs
  • Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere
  • Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines
  • Listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, manages distractions and interruptions
  • Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements
  • Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues
  • Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad
  • Has a global view and is comfortable and effective working with global partners, understands global markets and international considerations
Goals:
  • To promote Roberts Hawaii as a safety and reliable tour and transportation company
  • Ensure the delivery of service excellence and the Spirit of Aloha
  • Encourage the core values of: Lokahi, Ha'aheo, and Kina'ole (Teamwork, Pride, and Flawlessness)

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

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