Customer Service Representative

4 days ago


Honolulu, Hawaii, United States Public Storage Full time

About Us

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  • We are a leading self-storage company with a mission to provide top-notch storage solutions to our customers.
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Job Overview

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As a customer service representative at Public Storage, you will be working in a dynamic and fast-paced environment where no two days are the same. Our goal is to make sure that every customer has an exceptional experience when renting or using our storage facilities.

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Responsibilities include:

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  1. Providing exceptional customer service to all clients over the phone, in-person, or through email.
  2. Assessing customer storage needs and making recommendations for suitable solutions.
  3. Conducting daily storage unit inspections to ensure inventory and availability are up-to-date.
  4. Auditing cash drawers and making bank deposits on a daily basis.
  5. Reminding and collecting payments from customers as needed.
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Physical Requirements

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  • Ability to transport and lift items weighing up to 35 pounds.
  • Must be able to walk around facilities and spend time outdoors, including climbing stairs and opening large doors.
  • Maintaining cleanliness and performing daily maintenance tasks such as sweeping and mopping interior areas.
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Requirements and Qualifications

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  • Candidates must have previous experience in customer-facing roles, preferably in sales environments.
  • Valid driver's license required for travel between work locations and mileage reimbursement provided.
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Benefits Package

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  • Total Rewards package available to eligible team members.
  • Flexible scheduling options, with full-time employees becoming eligible for benefits after working an average of 20+ hours per week.
  • Benefits include medical, dental, vision, 401(k) matching, paid time off, sick leave, and flexible spending accounts.
  • Additional perks include company-paid life insurance, accidental death insurance, and exclusive vendor discounts.
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Salary and Bonus Opportunities

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We offer an estimated salary of $17.00 per hour, with performance-based bonuses available for our Property Managers.

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About Your Career Growth

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We are committed to helping our employees grow professionally and personally. As a result, we were recognized as a Great Place to Work by the Great Place to Work Institute, ranked in the Top 5% for work culture, and in the Top 10% for diversity and inclusion.



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