Automotive Engine Warranty Claims Specialist
4 weeks ago
As a key member of our team, you will be responsible for diagnosing, troubleshooting, and recommending field repairs regarding internal engine failures. You will provide technical service to customers, dealers, and field technicians for the products sold by LKQ. Your primary goal will be to deliver exceptional customer service while ensuring the quality and accuracy of our products.
Key Responsibilities:
- Investigate customer inquiries about merchandise or warranties
- Provide technical support to customers, dealers, and field technicians
- Diagnose, troubleshoot, and recommend field repairs regarding internal engine failures
- Notify customers and designated personnel of findings, adjustments, and recommendations
- Recommend improvements in product, packaging, shipment methods, service, or billing methods and procedures
Requirements:
- GED or equivalent
- 2 years of automotive technical school and 5 years of automotive repair experience
- Or 10+ years of automotive repair experience
- Familiarity with diagnostic and repairs of internal combustion engines
What We Offer:
- A drug-free work environment
- A competitive salary and benefits package
- Opportunities for growth and development
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