Military Service Support Liaison
7 days ago
The Healthcare Benefits Specialist will be responsible for guiding and assisting service members in understanding their medical benefit plans and programs. This includes ensuring they are aware of their rights, obligations, benefits, and privileges.
You will also be responsible for coordinating patient travel arrangements for those who wish to appeal medical decisions. This involves working closely with multiple agencies, healthcare providers, case managers, and patient advocates to ensure continuity of care for our clients.
In addition to these responsibilities, you will also be required to maintain accurate records and provide reports, briefings, and trainings as needed.
To succeed in this role, you must possess excellent communication and interpersonal skills, strong organizational and time management abilities, and the ability to adapt to changing situations.
This is a federally contracted position which requires U.S. Citizenship (Born in the US or its territories (includes Puerto Rico, Guam, US Virgin Islands), Born Abroad of US Parents, Naturalization).
Ability to complete and pass a background investigation.
Customer service experience helping patients navigate their healthcare needs.
Ability to manage systems for organizing, tracking and storing data and files.
Ability to apply written policies and procedures while adapting them to individual situations for Service Men & Women and Veterans.
Understand legal type processes to ensure compliance with medical evaluation board requirements.
Ability to conduct routine analysis on data and performance standards.
Ability to serve as a liaison with multiple agencies (Veterans Affairs, Wounded Warrior Program), healthcare providers, case managers, and patient advocates to coordinate and assist with continuity of care for service members.
Ability to provide guidance to all types of beneficiaries such as the primary beneficiary & family members, to ensure they are aware of their rights, obligations, benefits, & privileges.
Ability to provide reports, briefings, and trainings and responds to inquiries.
Ability to advise members and medical staff of board findings.
Ability to coordinate patient travel for members opting to appeal.
Ability to assist in preparing appeals and rebuttals and coordinates the assignment of legal counsel.
Ability to initiate actions to facilitate Emergency Travel arrangements for seriously ill or injured members.
Ability to learn custom and/or new software systems with minimal challenges.
Is proficient with MS Office Suite and other related software.
Have/had an affiliation with military desired.
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