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Team Member

2 months ago

Silver Spring, Maryland, United States A3H Foods, LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused Team Member to join our team at A3H Foods, LLC. As a Team Member, you will be responsible for delivering exceptional guest experiences by providing quality food, excellent service, and a clean restaurant environment.

Key Responsibilities
  • Guest Service
    • Model a guest-centric attitude, consistently providing a friendly and positive spirit to create a welcoming atmosphere.
    • Ensure the timeliness, quality, and accuracy of all orders, conveying a sense of urgency to meet guest expectations.
    • Effectively handle guest complaints using the C A R E model – courtesy, apology, resolution, extra effort.
  • Team Collaboration
    • Interact effectively with diverse groups of people, demonstrating respect and inclusivity.
    • Work collaboratively with other team members to achieve common goals and maintain a positive work environment.
  • Operational Excellence
    • Follow JIB procedures and standards in performing all workstation activities, ensuring efficiency and quality.
    • Maintain a clean and organized workspace, adhering to JIB cleaning and maintenance procedures.
  • Personal Qualities
    • Demonstrate integrity and ethical behavior, upholding the values of A3H Foods, LLC.
    • Be dependable and reliable, with a strong attendance and punctuality record.
Requirements
  • Demonstrate ability to stand and walk approximately 90%-95% of shift.
  • Ability to lift and carry 10-65 lbs.
  • Ability to take guests' orders, operate a cash register, and read video monitors.
  • Ability and desire to work in a fast-paced environment.