Block Clerk

Carvana, a leading online used car retailer, is seeking a highly organized and detail-oriented Block Clerk to join our team. As a Block Clerk, you will play a critical role in ensuring the smooth operation of our auctions, providing exceptional customer service, and maintaining accurate records.

• Provide Excellent Customer Service: Ensure customers receive prompt, efficient, and courteous attention for all contacts and transactions.
• Maintain a Professional Appearance: Greet others with a friendly disposition and maintain a professional appearance.
• Resolve Customer Complaints: Address customer complaints in a friendly, courteous manner and advise management of all serious complaints or incidents.

• Review Pre-Populated Data: Enter any missing or modified announcements as requested by the dealer or auctioneer.
• Enter Sale Data: Rapidly enter sale data into the LiveBlock system while listening to the auctioneer and monitoring internet bids.
• Ensure Accuracy: Verify accurate recording of sale price and bidder numbers.
• Document Corrections: Document any errors made and turn them into management for review.

• Maintain Good Communication: Maintain a good flow of communication with the auctioneer and dealer representative.
• Attend Meetings: Attend weekly/monthly informational meetings to stay up-to-date on operating systems, policies, and procedures.
• Monitor Working Conditions: Ensure working areas are clean, well-maintained, and safe.
• Respond to Incidents: Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to property.
• Practice Company Values: Embody company core values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement, and Fun.

• Clerical Experience: One year of clerical experience with basic computer skills and date entry skills required.
• Typing Skills: Accurate typing skills and ability to multitask.
• Education: High School Diploma or GED preferred.

Carvana offers a competitive salary, quality benefits, holiday and paid time off, education and equipment reimbursement programs, matching 401(k), career path opportunities, and more.