Installation Specialist

4 weeks ago

Carrollton, Texas, United States Concentric LLC Full time
Job Summary

The Installation Technician/Level 4 is a critical role that requires a minimum of 2 years' experience as a Level 3 Installation Technician or equivalent. This position involves supervising multiple/complex jobs and crews from start through completion and customer acceptance. The successful candidate will report to installation management and provide daily job status with pictures to project management. Additionally, they will assist in the training and development of Level 1, 2 & 3 installers assigned by installation management. A key aspect of this position is to ensure the highest standards of quality and service.

Key Responsibilities:
  • Perform all the qualifications of a Level 3 Installation Technician.
  • Complete understanding of the standard for working on live power safely.
  • Perform daily pre-job tail-gate safety/job meetings and document.
  • Ability to analyze job specifications and drawing packages.
  • Assure installation is completed on time and within budget.
  • Maintain a safe and hazard-free work area.
  • Meet all customer security requirements.
  • Establish and maintain a professional rapport with Customers, Supervisor, and Co-workers.
  • Provide job progress reports to supervisor on status of job, material shortages, customer complaints, and unsafe or inoperable tools.
  • Perform any required cable and installation testing prior to turn over to customer.
  • Manage and report daily crew time and expense on job.
  • Prepare installation Method of Procedure (MOP) and conduct MOP meeting as required by customer.
  • Manage job scope of work changed using Job Information Memorandum (JIM) procedure, or the customer JIM procedure.
  • Resolve job specification and/or drawing issues with customer interface.
  • Responsible for quality processes on job and performing in-process quality audits.
  • Perform quality checklist and correct any quality deficiencies prior to job completion.
  • Responsible for managing crew tool requirements and tracking tool assets.
  • Act as primary customer interface on job site.
  • Ability to supervise subcontractor work.
  • Perform routine preventative maintenance.
  • Perform operations on working equipment with appropriate supervision.
  • Lead and perform hot cuts during Maintenance Windows.
  • Perform basic AC and DC wiring installation.
  • Understand manufacturer specs and installation procedures of equipment for job.
  • Bring a plant or equipment down or back up as needed.
  • Perform battery removals and installations (new & replacements).
  • Perform ore-test and acceptance checklist prior to job completion.
  • Perform accurate Midtronics/Fluke and other testing reports.
  • UPS Factory Training on Powerware, Liebert, APC, MGE, ETC.
  • Work safely and follow all safety requirements.
  • Work independently or with a team in a professional manner.
  • Other duties as assigned.
Requirements:
  • High School or GED Diploma required. Prefer an associate degree or bachelor's degree in electrical and/or electronics from an approved college or university or very strong equivalent experience.
  • Minimum of 2 years of OEM experience or five years of progressively difficult experience in DC power installation, maintenance, and repair.
  • Must have 5+ years related experience - Central Office installation environment, and a minimum (5) five years related experience in DC Power installation, including Power Plant and 12V and 2V batteries.
  • Common Telecom Manufacturer equipment certifications.
  • Knowledge of equipment, manufacturer's specifications, estimation experience.
  • Experience in the telecom industry and/or cable industry including engineering and installation of Ironwork, Strong Engineering Skills, Site Conditioning, DC Power, Primary Power, Batteries, Common Systems, Transport/Facilities, Digital Switch, and all phases of complex AC wiring.
  • Must have or able to obtain an TWIC card.
  • Must pass all required pre-employment requirements.
  • Must have a strong knowledge of customer and industry standards as well as IEEE standards.
  • Working knowledge of basic AC and DC electrical/electronic theory.
  • Strong communication, problem-solving, and analytical skills.
  • Ability to organize his/her own work and work independently, with limited supervision.
  • Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
  • Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
  • Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
  • Ability to work collaboratively with other departments toward the greater good of the organization.
  • Ability to adapt to a fast-changing environment.
  • Traveling is extensive, up to 80% of the time.
  • Must have schedule flexibility, as services may be performed during the evening or weekend.
  • A valid driver's license.
  • Willingness to work overtime.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed in various locations, including data centers, refineries, power plants, telecom headends, hospital settings, with co-workers working side-by-side with a moderate level of activity being performed by co-workers. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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