Hotel Operations Supervisor

6 days ago


Pigeon Forge, United States TownePlace Suites RiverwalkPigeon Forge Full time
Key Responsibilities
  • Lead and manage front desk staff members, providing guidance and support to ensure excellent customer service.
  • Coordinate with other departments to ensure smooth hotel operations, including room assignments, reservations, and billing.
  • Assist with interviewing, hiring, and training new team members.
  • Maintain accurate records, including cash flow sheets, direct bill accounts, credit card receipts, and registration cards.

As a Front Desk Supervisor, you will be responsible for handling guest complaints, resolving issues, and performing various administrative tasks. You will also contribute to sales and marketing efforts, assisting with special requests from group and travel agents.



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