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Patient Collections Specialist

2 months ago


Tracy, California, United States Pacific Medical Inc. Full time
Job Description

Pacific Medical Inc. is a leading distributor of durable medical equipment, specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. Our company is dedicated to providing excellent service and product technology to advance patient care.

Job Responsibilities:
  • Contact patients and guarantors to secure payment for services provided based on an aging report with balances.
  • Contact patients when credit card payments are declined.
  • Follow up with refund requests.
  • Document all calls and actions taken in the appropriate systems.
  • Confirm and update patient and guarantor insurance and patient demographics information.
  • Establish payment arrangements with patients and guarantors and follow up on all payment arrangement plans implemented.
  • Document patient complaints and disputes and forward them to the appropriate person for follow-up.
  • Perform other duties as needed.
Qualifications/Skills:
  • Excellent interpersonal communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills.
  • Attention to detail and follow-through skills.
Requirements:
  • High School graduate or equivalent.
  • Must type 25-45 words per minute.
Compensation:
  • Hourly Rate Pay Range: $16.00 to $18.00.
  • Annual Range: $33,280 to $37,440.00.
  • O/T Rate Pay Range: $24.00 to $27.00.
  • Example of Annual O/T Range: $5,800 to $13,500+.
Bonus Opportunity:
  • Production Bonus: $0 to $750 per month.
  • Profit Bonus: $0 to $1000 per month.
Total Compensation Opportunity Examples:
  • Annual Base Pay: $38,053 (Estimate incl. 5 hrs O/T per week, Low-range Production and Profit Bonus after 3 months).
  • Annual Mid-Range Pay: $51,153 (Estimate incl. 5 hrs O/T per week, Mid-range Production and Profit Bonus).
  • Annual Top Pay: $64,253 (Estimate incl. 5 hrs O/T per week, Max Production and Profit bonus).
Benefits:
  • Medical, Dental, Vision, ER paid Life for Employee.
  • Voluntary benefits.
  • Medical FSA.
  • Dependent FSA.
  • HSA.
  • 401k (if 21 years or older).
  • Financial Wellness planning.
Additional Benefits:
  • 10 paid holidays per year.
  • Vacation Benefit: At completion of 3-month introductory period, vacation accrual up to a max of 40 hours in the first 23 months, at 24 months, accrual up to a max of 80 hours with a rollover balance.
  • Sick Benefit: Sick accrual begins upon date of hire up to a max accrual of 80 hours annually with a max usage of 48 hours annually with a rollover balance.