Customer Service Liaison

4 days ago


Temple, Texas, United States Snelling Full time
Job Description

Company Overview
At Snelling, we pride ourselves on providing exceptional customer service. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the highest level of service possible.

Job Summary
We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. The successful candidate will be responsible for taking and processing customer orders, addressing all customer inquiries and complaints, and maintaining accurate customer files.

Responsibilities
* Take customer orders either directly from customers or sales representatives
* Place orders on a timely basis to purchase materials and supplies for production
* Handle customer complaints and questions and follow up with appropriate internal personnel as required
* Maintain customer files and process new items and build specs according to provided files
* Process purchase orders and coordinate with accounting to process customer credits
* Record and distribute customer order changes and email confirmations to customers
* Assist sales personnel as appropriate and assist in generating supplemental sales
* Track warehouse items to ensure availability and that agreed-upon minimum/maximum levels are followed

Benefits
* 401(k) plan
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance

Work Environment
This is a full-time position working in-person at our location in Temple, Texas. Ability to commute from Temple, TX is required, and relocation to Temple, TX is also required before starting work.

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