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Facilities Maintenance Technician

2 months ago

Wilmington, Delaware, United States PM Hotel Group Full time
Job Overview

Position Summary

The Facilities Maintenance Technician is responsible for performing general upkeep tasks to ensure that the hotel meets its maintenance quality benchmarks.

Key Responsibilities

  • Assist with routine maintenance and complete work orders, including tasks such as replacing ceiling tiles, light bulbs, and patching vinyl, to uphold the hotel's product quality standards.
  • Carry out scheduled preventative maintenance assignments (e.g., 'room care').
  • Help inspect electrical systems, including air conditioning controls, televisions, and lighting systems, making minor repairs or replacements as necessary.
  • Aid in the inspection and routine repairs, as well as assist with major repairs of all hotel equipment, which includes small appliances, kitchen equipment, laundry machines, boilers, pool systems, HVAC, hand and power tools, and plumbing fixtures such as pipelines, toilets, and sinks.
  • If applicable, manage the hotel's pool maintenance, including chemical adjustments and filter cleaning, while completing maintenance request forms and keeping logs.
  • Maintain the exterior of the building and its overall appeal (e.g., snow removal, lawn care, painting, and gardening).
  • Refurbish furniture and fixtures in guest rooms, such as cabinets, tables, chairs, doors, windows, and counters, including painting and finishing as needed.
  • Respond courteously to all guest inquiries, complaints, and requests to ensure high levels of guest satisfaction.
  • Be prepared for exposure to varying temperatures.
  • Operate heavy machinery as required.
  • Adhere to attendance policies and be available for regular work shifts.
  • Perform any other job-related tasks as assigned.
Required Skills

  • A self-motivated individual with a calm demeanor. Maintain a professional appearance and conduct at all times. Ability to communicate effectively with guests. Willingness to assist colleagues with their responsibilities and be a team player. Capable of climbing, reading, standing, walking, and routinely lifting weights between 25 lbs. to 50 lbs. Must be able to follow instructions and communicate the progress of work assignments.

Guest Satisfaction:
Our guests are our priority. A key element of a positive guest experience is effective interaction with PM Hotel Group staff.

It is crucial to maintain professionalism at all times and treat all guests and associates with courtesy and respect, regardless of the situation.

Every associate at PM Hotel Group acts as a guest relations ambassador, every moment of every day.

Work Ethic:

To ensure a positive experience for both guests and associates, your work habits should consistently meet and strive to exceed hotel standards regarding procedures, attire, grooming, punctuality, and attendance.

You should be adaptable to changes in your work environment and hotel procedures, willing to learn new skills or enhance existing ones, possess the ability to resolve routine issues that arise on the job, and seek assistance whenever uncertain about a task.


Safety & Security:
The safety and security of our guests and associates is paramount at PM Hotel Group.

Every associate must adhere to hotel security policies and procedures, particularly concerning key controls, lifting heavy items, handling chemicals, and effectively reporting safety hazards and concerns.