Retail Service Specialist
3 days ago
We are seeking a highly skilled Retail Service Specialist to join our team at Sam's Club in Scarborough, ME. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our members.
Responsibilities:
- Provide outstanding customer service by acknowledging members, identifying their needs, and assisting with purchasing decisions.
- Process member purchases accurately and efficiently using cash registers and mobile retail applications.
- Maintain a clean and organized store environment by zoning designated areas and restocking merchandise as needed.
- Assist with cart and flatbed retrieval and maintenance, ensuring a positive parking lot experience for members.
Job Description:
As a Retail Service Specialist, you will be responsible for ensuring that our members have a positive shopping experience by providing excellent customer service and ensuring that the sales floor is well-maintained.
You will ensure that club pick up orders are filled by contacting members to notify when pickup time is delayed, informing members when products are unavailable, offering alternative product options, and ensuring products are selected and packaged according to company policies and procedures.
You will maintain the safety of the facility according to company policies and procedures by conducting safety sweeps, following procedures for handling merchandise, and correcting and reporting unsafe situations to facility management.
You will provide member service by processing member purchases, assisting with payments, utilizing cash registers, locating and organizing merchandise, zoning designated areas, resolving member issues and concerns, promoting the company's products and services, and maintaining parking lot cleanliness.
Salary:
The estimated salary for this position is $20.50 per hour, depending on location and experience.
Benefits:
- Competitive hourly rate: $18.00 - $25.00 per hour (depending on location and experience).
- Performance-based bonus awards.
- 401(k) plan with company match.
- Stock purchase plan.
- Company-paid life insurance.
- Health benefits, including medical, vision, and dental coverage.
- PTO and paid parental leave.
- Short-term and long-term disability insurance.
- Company discounts.
- Adoption and surrogacy expense reimbursement.
About Us:
Sam's Club is a membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing an exceptional shopping experience for our members and value diversity, equity, and inclusion in all aspects of our business.
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