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Customer Service Ambassador

2 months ago

Blythe, California, United States iQon Hospitality Full time

Job Summary:

iQon Hospitality is seeking a skilled and friendly Guest Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Check-In/Check-Out: Manage guest reservations, check guests in and out, and handle any issues that may arise during their stay.
  • Guest Requests: Handle guest requests, such as booking tours, making restaurant reservations, and providing information on local attractions.
  • Front Desk Operations: Assist with check-in and check-out processes, including handling payments and issuing keys.
  • Communication: Answer phone calls and respond to online inquiries in a timely and professional manner.
  • Event Planning: Assist with organizing and setting up events and meetings.
  • Conflict Resolution: Handle guest complaints and concerns with grace and professionalism.
  • Housekeeping: Perform light cleaning duties, such as wiping down counters and restocking supplies.

Requirements:

  • Experience: Previous experience as a guest service representative or in a customer service role is preferred.
  • Skills: Strong communication and interpersonal skills, ability to multitask and handle a high-volume workload, and proficiency with computer systems and software.
  • Availability: Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

  • Competitive Salary: A competitive salary that reflects your skills and experience.
  • Paid Time Off: Generous paid time off to ensure you have a healthy work-life balance.
  • Medical, Dental, and Vision Insurance: Comprehensive medical, dental, and vision insurance to protect your health and well-being.
  • 401(k) Retirement Plan: A 401(k) retirement plan to help you plan for your future.
  • Professional Development Opportunities: Opportunities for professional growth and development to help you advance in your career.
  • Positive Work Environment: A positive and supportive work environment that fosters collaboration and teamwork.