Account Specialist II

1 week ago


Tacoma, Washington, United States Stella-Jones Full time

Company Overview

Stella-Jones is a leading manufacturer of industrial wood products in North America. Our company produces railway ties, utility poles, and residential lumber for vital infrastructure projects across the continent.

Position Overview

The Account Specialist II (Customer Service Representative) at Stella-Jones provides high-level customer service to Utility company customers by collaborating with the Sales team. This role is responsible for supporting quotes, scheduling, order entry, and other transactions for assigned regions.

This is a level 2 position that requires strong organizational skills, proactive attitude, and exceptional attention to detail. The successful candidate will work in a hybrid environment based at our Tacoma Utility Pole manufacturing plant/office.

Key Duties:

  • Manage quoted customers for assigned regions.
  • Prioritize incoming emails and tasks to meet deadlines.
  • Communicate pertinent information with cross-functional teams and supervisors as required.
  • Maintain basic pricing trends within assigned regions.
  • Work with Sales Support Specialists for Master Data requests.
  • Communicate with customers primarily via phone and email.
  • Assist with special projects as needed.

Qualifications:

  • Three or more years of customer service experience required.
  • B2B customer service experience within the wood products industry, another industrial/manufactured products industry, or the utilities industry is an asset.
  • Proficiency in Microsoft Office, including Excel, is required.
  • SAP or other ERP system experience is an asset.

Benefits:

  • Competitive starting hourly wage ($22.50-$27.00).
  • Annual profit-sharing bonus program.
  • 401(k) savings plan with a generous Company match.
  • Comprehensive total benefits package, including dental, vision, life insurance, and long-term disability coverage.
  • Access to an employee assistance program.
  • Two weeks paid vacation and nine holidays.
  • Career advancement opportunities.


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