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Grain Origination Support Specialist

2 months ago

Decatur, Illinois, United States Archer Daniels Midland Company Full time

**Job Summary:**

The Grain Origination Support Specialist is an integral part of the ADM origination team and will have a core focus on providing support for all producer-facing business functions. You will assist the regional team in meeting its origination goals and providing ADM's customers with the highest level of service. A heavy emphasis is placed on fostering relationships and supporting your origination teammates.

**Key Responsibilities:**

  • Provide outstanding customer service to our producers and manage transactional accounts.
  • Lead all contract-related tasks, including entry, pricing, signature maintenance, past-due deliveries/terms, non-traditional contract expiration awareness, and any state-related documentation requirements for unpriced grain contracts.
  • Handle accounting details for each customer, including farm splits, grain application, and settlement direction efficiently and accurately.
  • Address any customer accounting questions, concerns, or mistakes promptly and professionally.
  • Engage with our customer base by answering inbound phone calls, providing account information, and purchasing grain.
  • Maintain and communicate critical location-specific information to customers regarding bids, hours, and other significant announcements.
  • Understand and articulate discount schedules by commodity.
  • Enter and maintain offers and hedges for grain purchases.
  • Develop an understanding of ADM's producer contract portfolio.
  • Support specialty type programs, such as sustainability, non-GMO, etc.; responsibilities may include data management and reporting.
  • High attention to detail, well-organized, and effective time management skills are imperative.
  • Develop and implement new processes and procedures.
  • Interact in a consistently professional and positive manner with various internal and external personnel.
  • Proficient in internal and external software systems, including Microsoft Office suite, AGRIS, e-ADM, Salesforce, and accounts payable system.
  • Existing knowledge or willingness to learn and understand the farming/agriculture industry as it pertains to this role.
  • Minimum of 1-3 years work experience.
  • Ability to learn and understand new software or other applications necessary to perform essential responsibilities authoritatively.
  • Strong written and verbal communication skills.
  • Ability to work as a member of a team.
  • Ability to be accurate and timely in a dynamic work environment.

**Primary Office Location:** Decatur, IL

This position will sit in Decatur, IL, with remote work allowable at times.