Player Development Specialist

2 days ago

Saratoga Springs, New York, United States Saratoga Casino Hotel Full time
About the Role

We are seeking a highly skilled and motivated Player Development Executive to join our team at Saratoga Casino Hotel. As a key member of our team, you will be responsible for promoting outstanding relations with all guests and fellow Team Members by providing exceptional service in a friendly, swift, and responsible manner.

Key Responsibilities
  • Review and evaluate confidential customer profiles to determine appropriate customer needs.
  • Maintain relationships with VIP guests through personal contact by phone, email, and in person with the ultimate goal of increasing business.
  • Award calculated complimentaries to valued guests to increase loyalty.
  • Responsible for generating a positive and friendly atmosphere with all guests and promotes outstanding customer relations.
  • Handles customer problems/complaints and reports all incidents to Director of Player Relations.
  • Anticipates, responds to, and consistently meets or exceeds the needs of internal and external clients.
  • Effectively delivers required sales and program-specific goals and targets.
  • Identifies ways to increase efficiencies or improve product or service.
  • Keeps track of existing products/services and/or progress on new initiatives.
  • Assists with special events and promotions and is responsible for working effectively as a collaborative team player.
  • Complies with and upholds company expectations including policies, procedures, industry regulations, department goals, and business strategy.
  • Plans and creates events and community opportunities to drive awareness and introduce new customers.
  • Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with the highest levels of integrity and honesty.
Requirements
  • College degree or equivalent required.
  • Three (3) to five (5) years of casino player development experience required.
  • Must have the ability to effectively manage time and perform multiple tasks simultaneously.
  • Excellent interpersonal, problem-solving, and customer service skills.
  • Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
  • Must have excellent networking abilities and must present a well-groomed professional appearance.
  • Requires good verbal and written communication skills.
  • Must be able to work a flexible schedule including weekends and holidays as needed.
  • Occasional lifting of 40 lbs. and the ability to stand and walk for 6-8 hours is needed.
Why Saratoga Casino Hotel?

We offer a competitive compensation package, including:

  • Competitive wages and benefits (Health, Dental, and Vision)
  • Retirement Plan
  • Long-term opportunities for growth and advancement
  • A robust employee recognition program with an annual awards dinner
  • Discounts here and at other local retail stores and service providers
  • Team Member celebrations for holidays and other special events
  • Hands for Hope- voluntary program for Team Members to dedicate their time to help uplift causes and organizations that have a positive impact on our community
  • Delicious FREE meals in team dining

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