Customer Experience Manager

3 weeks ago


Suffern, New York, United States CDX Diagnostics, Inc. Full time
Job Title: Manager of Customer Experience

At CDx Diagnostics, Inc., we are seeking a highly skilled and experienced Manager of Customer Experience to lead our customer retention and growth efforts. As a key member of our team, you will be responsible for developing and executing strategies to enhance customer-related activities, build long-term relationships, and ensure customer retention and growth.

Key Responsibilities:
  • Develop and implement customer retention and growth strategies to drive business results.
  • Collaborate with sales, marketing, and customer relations teams to enhance customer-related activities.
  • Build and maintain strong relationships with customers to understand their needs and preferences.
  • Develop and implement customer success plans to ensure customer retention and growth.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement loyalty programs to retain customers.
  • Collaborate with the marketing team to develop and distribute training content.
  • Work with the sales team to plan and execute quality and timely account activation.
  • Teach, support, and enable users to realize and maximize the value of our offerings.
Requirements:
  • Bachelor's degree required.
  • 5+ years of experience in customer-facing leadership roles in healthcare diagnostics, technologies, or services.
  • Proficient in Microsoft Office and CRM, preferably Salesforce.
  • Proven experience in customer success, retention, and client-facing operations roles serving physicians, clinical users, and financial executives.
Work Environment:

This is a full-time, remote position. May require prolonged periods of sedentary work that requires sitting at a desk and working on a computer. 25% travel.



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