VoIP Network Administrator
16 hours ago
Threshold Communications, Inc. is seeking an experienced VoIP (UCaaS) System Administrator to join our technical team. As a key member of our team, you will play a critical role in maintaining our Hosted PBX / UCaaS VoIP server platform and customer VoIP hardware devices.
About the RoleThis is a full-time remote position with occasional travel to our downtown Seattle data center. You will work closely with our tier 1 support team to handle escalations and provide top-notch customer service to our clients.
The ideal candidate will have a strong background in IP telephony, unified communications, and network protocols such as DNS, DHCP, and NTP. You will also need excellent communication skills to effectively interact with both technical and non-technical stakeholders.
Responsibilities- Maintain and troubleshoot our Hosted PBX / UCaaS VoIP server platform and customer VoIP hardware devices.
- Provide top-notch customer service to our clients, responding to their needs and resolving issues in a timely manner.
- Work closely with our tier 1 support team to handle escalations and ensure seamless customer experience.
- Manage SIP phones, primarily Yealink and Poly devices.
- Troubleshoot SIP signaling call flows and errors.
- Troubleshoot and identify RTP media problems, packet loss, and jitter.
- Conduct platform demonstrations for prospective customers.
We offer a highly competitive salary package of $120,000 per year, commensurate with experience.
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