Service and Support Technician for High-Tech Equipment
3 weeks ago
KLA's Service and Support team is seeking a skilled Technician for High-Tech Equipment to provide expert technical support to customers. As a key member of this team, you will be responsible for troubleshooting and resolving complex equipment issues, often remotely or on-site.
You will need to possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills to effectively collaborate with customers and internal stakeholders. A strong background in electronics and software troubleshooting is essential, along with proficiency in Microsoft Office suite and ability to learn new software applications quickly.
We offer a dynamic work environment that encourages innovation and teamwork. If you are passionate about delivering outstanding results and working with cutting-edge technology, we encourage you to apply.
Responsibilities
- Provide expert technical support to customers via phone, email, or on-site visits.
- Analyze and troubleshoot complex equipment issues using advanced diagnostic techniques.
- Develop and implement effective solutions to minimize downtime and maximize customer satisfaction.
- Stay up-to-date with industry developments and advancements in electronics and software technology.
- Communicate effectively with customers and internal stakeholders to ensure seamless issue resolution.
Requirements
- Bachelor's degree in Electronics Engineering, Computer Science, or related field.
- 0 years of experience in electronics and software troubleshooting, preferably in a semiconductor manufacturing environment.
- Excellent analytical and problem-solving skills, with ability to think critically and outside the box.
- Strong communication and interpersonal skills, with ability to work effectively in a fast-paced team environment.
- Proficiency in Microsoft Office suite and ability to learn new software applications quickly.
Compensation Package
- A competitive salary range of $58,000 - $95,000 per year, depending on location and experience.
- A comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) matching.
- Ongoing training and professional development opportunities to enhance your skills and career growth.
- A collaborative and dynamic work environment that fosters innovation and creativity.
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