Logistics Operations Coordinator

4 weeks ago

Jesup, Georgia, United States Capstone Logistics, LLC Full time
Job Summary

We are seeking a highly skilled Logistics Coordinator to join our team at Capstone Logistics, LLC. As a Logistics Coordinator, you will play a critical role in facilitating communication with vendors and customers, ensuring timely deliveries to meet customer requirements.

Key Responsibilities
  • Operations:
    • Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software.
    • Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
    • Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
    • Manage contact with vendors to ensure all routes are covered, as needed.
    • Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
    • Communicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, etc.) as required by Capstone Logistics customers.
    • Resolve vendor problems or grievances and refer to vendor management, if further assistance is needed.
    • Evaluate importance of incoming telephone calls and prioritize accordingly.
    • Provide support to the customer service team, on an as needed basis or during peak season.
    • Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed.
    • Makes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations.
    • Maintain accurate documentation, on the status of each job within the dispatch POD, manages distribution of work, and ensures documentation is complete before jobs are cleared.
  • Customer Service:
    • Provide excellent customer service by ensuring timely and efficient courier service for customers, according to route schedules and On Demand requests.
    • Confer with customers or supervising personnel, in order to address questions, problems, complaints, and requests for service.
    • Keep customers notified of changes with route schedules and or on demand delays.
    Requirements
    • Excellent verbal communication and problem-solving skills
    • Administrative / Computer skills including Microsoft Word, Outlook, Excel, etc.
    • Interpersonal skills; ability to foster teamwork and motivate / coach others.
    • Accurately and quickly able to read maps

Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.

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