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Service Engineer

2 weeks ago


Mount Vernon, Washington, United States Orion Talent Full time

At Orion Talent, we are seeking a highly skilled Service Engineer to join our team. In this role, you will be responsible for installing, servicing, and maintaining company equipment at customer sites.

Salary and Benefits

We offer a competitive salary package that includes a base pay rate of $70,000-$78,000 per year, as well as additional compensation for overtime work. Our benefits package is comprehensive and includes medical, dental, vision, and life insurance coverage, as well as a 401(k) savings plan with matching contributions.

In addition to our financial rewards, we also offer a range of non-financial benefits that can enhance your overall well-being. These include flexible scheduling, paid time off, and opportunities for professional development and training.

Job Description

As a Service Engineer, you will be working in a field-based, customer-facing role that requires strong technical skills and excellent communication abilities. Your primary responsibilities will include:

  • Installing and servicing company equipment at customer sites
  • Providing on-site customer repairs and maintenance services
  • Delivering timely and effective repairs to ensure high levels of customer satisfaction
  • Working independently with minimal supervision to manage financial performance within your territory
  • Interfacing directly with customers, sales representatives, and other stakeholders to provide superior product service responsiveness

You will need to possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products, as evidenced by the ability to effectively install and repair/service designated instruments.

Requirements

To be successful in this role, you will need to have top-notch electronic systems knowledge and troubleshooting/repair skills, as well as unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). Experience in the bio-medical field is a plus, but not required.

You should be able to interpret electronic system schematics and flow-charts, and possess a highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions. Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success.