Customer Service Director

2 days ago


Uniontown, Alabama, United States Direct Staffing Inc Full time
Customer Support Manager Job Description

At Direct Staffing Inc, we are seeking a highly skilled Customer Support Manager to oversee our customer service activities. The ideal candidate will have a strong background in customer service, leadership, and process improvement.

Key Responsibilities:

  • Audit order entry process to ensure customer requirements are met quickly, accurately, and completely.
  • Use ACE techniques to monitor performance and implement process improvements.
  • Lead a team of Customer Service representatives to provide exceptional customer service to internal and external customers.
  • Identify training needs and provide support to improve skills within the department.
  • Promote customer-focused activity throughout the organization.
  • Work closely with customers, outside sales, and various departments to meet customer requirements.

Requirements:

  • Bachelor's Degree
  • Minimum of 3 years of supervisory experience
  • Knowledge of SAP ERP system
  • Previous customer service experience, outside sales experience, familiarity with ACE tools

About Direct Staffing Inc:

We are a leading staffing agency dedicated to providing exceptional service to our clients and candidates. We are committed to maintaining a confidential and professional environment.



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