Overnight Front Desk Associate

2 weeks ago


Freehold, New Jersey, United States Planet Fitness Full time

About the Cleaner Role:

The Cleaner is a vital member of our team at Planet Fitness, responsible for maintaining the cleanliness and sanitation of our facilities to ensure an exceptional member experience. As a Cleaner, you will be the face of our brand, ensuring that our facilities are clean, safe, and welcoming for our members.

Responsibilities:

  • Cleaning and Sanitation: Thoroughly clean and sanitize all common areas, including restrooms, locker rooms, fitness equipment, and Black Card Spa, according to Planet Fitness cleaning standards.
  • Facility Maintenance: Vacuum floor surfaces, operate the floor scrubber machine, and maintain the trash cans/cleaning centers.
  • Supply Management: Replenish supplies and paper products as needed and communicate inventory needs to the Club Manager.
  • Equipment Maintenance: Clean/dust items high off the ground, report any broken or missing amenities or equipment, and maintain cleaning equipment.

Daily Responsibilities:

  • Member Experience: Greet members/guests as they enter and exit the club, assist them with any questions or concerns, and provide exceptional customer service.
  • Communication: Answer phones in a friendly manner, assist callers with their inquiries, and execute retail transactions with accuracy.
  • Problem-Solving: Resolve member concerns and escalate to a Manager as needed.
  • Facility Walk-Through: Frequently perform a comprehensive walk of all club areas, quickly fix any safety/policy issues, and address cleanliness concerns.

Qualifications:

  • Customer Service Experience: 6-12 months of experience in a customer service environment is preferred.
  • Age Requirement: Must be 18 years of age or older.
  • Background Check: Ability to pass a background check.
  • CPR/AED Certification: Willing to become CPR/AED Certified (Training provided by Planet Fitness).
  • Computer Proficiency: Basic computer proficiency.

Physical Demands:

  • Standing and Moving: Continual standing and moving throughout the club to accomplish tasks during shift.
  • Communication: Continual communicating in person or on the phone to exchange information during shift.
  • Lifting: Must be able to lift up to 75 pounds.
  • Toxic Chemicals: Will encounter toxic chemicals during shift.
  • Cleaning and Sanitizing: Frequent cleaning and sanitizing of equipment and facilities.
  • Mobility: Moving self in different positions, including bending and twisting, to accomplish tasks.

Why Join Planet Fitness?

  • Benefits: Medical, Dental, and Vision Insurance, Vacation/Sick Time/Holiday Pay, Free Black Card Membership, 401(K) and Roth Retirement Savings Plan, Term Life Insurance, Healthcare and Dependent Care Flexible Spending Accounts, Employee perks and discounts.
  • Team Environment: Engaging team-building competitions and social events.


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