Retail Sales Associate Part Time

4 weeks ago


Rochester, New York, United States BJ's Wholesale Club Full time

Job Summary

As a Retail Sales Associate Part Time at BJ's Wholesale Club, you will be responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

Key Responsibilities

  • Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
  • Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
  • Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
  • Reviews and maintains the AP Alert Binder according to AP standards.
  • Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
  • Ensures the execution of the repack awareness guidelines by inspecting known repack articles.
  • Monitors member and visitor traffic entering and exiting the club.
  • Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
  • Maintains high standards of safety for members and team members.
  • Processes empty water jug return vouchers to members.
  • Maintains all club policies and procedures.

Requirements

  • Strong interpersonal skills and an attention to detail are required.
  • Basic math skills preferred.
  • Ability to use a smart handheld device.
  • Must successfully complete required training and certification processes.
  • Must be employed with the company for at least 6 months.
  • At least 18 years of age.


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