Customer Service Representative

4 weeks ago


Arlington, Virginia, United States HomeSafe Alliance Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HomeSafe Alliance. As a key member of our Customer Care contact center, you will be responsible for providing exceptional support to our customers, ensuring their relocation experience is seamless and stress-free.

Key Responsibilities:
  • Provide timely and accurate support to customers via phone, email, and chat
  • Resolve customer inquiries and concerns in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues
  • Utilize critical thinking skills to troubleshoot complex customer problems
  • Maintain accurate records of customer interactions and updates
Requirements:
  • High school diploma or equivalent required; military move experience a plus
  • 1+ year customer service experience; multi-channel contact center experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and manage multiple priorities
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Flexible scheduling to accommodate various shifts and weekends
  • Remote work options with a stable and secure team environment

At HomeSafe Alliance, we are committed to providing a positive and inclusive work environment that values diversity and promotes a culture of excellence. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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