Golf Shop Associate

Job Summary:

The Golf Shop Attendant is responsible for providing exceptional customer service and promoting the game of golf at ClubCorp. This role involves managing the golf shop operations, ordering merchandise, and maintaining a high level of professionalism and service.

Key Responsibilities:

• Provide quality service to Members and guests, promoting the game of golf and the Club.
• Manage golf shop operations, including inventory control, merchandise ordering, and display organization.
• Respond to inquiries and make tee-times for Members and guests.
• Converse with Members and guests in a friendly manner, focusing attention on their needs while remaining calm and professional.
• Responsible for marshaling, starting, and outside services as needed and requested.
• Assist outside golf operations and staff to ensure proper performance.
• Promote the game of golf and the Club while maintaining a high level of professionalism and service.
• Perform close of business functions following guidelines and procedures established by the Club.
• Responsible for ensuring all daily assignments are completed in their respective areas, to meet Club standards.
• Assist fellow Employee Partners, Members, and guests to ensure delivery of the 3 steps of service without being directed.
• Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible.

Requirements:

• A high school diploma, GED, or equivalent is required.
• Customer service experience is necessary.
• Basic golf knowledge is required.
• Ability to communicate effectively with proper grammar.
• Ability to work well under pressure, coordinating multiple tasks at any given time.
• Ability to focus attention on detail.
• Maintain good conduct and safe working habits while in all areas of the Club and assure that others are acting safely.
• Attend daily line-up and participate as requested.
• Wear a clean and neat uniform that follows ClubCorp and your property uniform standards daily.