Emergency and Critical Care Services Manager
1 day ago
We're Fetch, a family-owned, multi-specialty group of veterinary practices located in Florida and South Carolina. Our locations offer specialty services along with 24hr ER support. We pride ourselves on delivering exceptional patient care and client satisfaction while fostering a positive work environment. We're committed to making a difference in the lives of animals and their owners.
Job Description:
We are seeking an experienced Practice Manager to lead our Emergency and Critical Care Departments at our Ft. Myers location. As the Practice Manager, you will oversee the day-to-day operations of the departments, ensuring compliance with all veterinary regulations, standards, and protocols. You will also be responsible for managing the ECC veterinary team, collaborating with other departments, and providing seamless patient care and client service.
Responsibilities:
- Lead and direct the emergency services team members in an active leadership role to ensure team success
- Manage the day-to-day operations of the Emergency and Critical Care departments
- Oversee the hiring, training, and performance evaluation of the ECC veterinary team
- Collaborate with the inventory manager and hospital director to maintain adequate levels of medical supplies and equipment
- Handle guest inquiries, complaints, and feedback with professionalism and efficiency
Requirements:
- Minimum of 3 years of experience in veterinary practice management, preferably with a focus on emergency services
- Credentialed technician - required; VTS - preferred
- Bachelor's degree in business administration or related field is preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Knowledge of veterinary practice operations and medical terminology
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in veterinary practice management software
- Commitment to providing exceptional patient care and client service
Estimated Salary: $95,000 - $130,000 per year.
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Employee assistance program
- Employee Pet Plan
- Continuing education and uniform allowance
- Tuition reimbursement
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