Seasonal PT Service Team Member
4 weeks ago
We are seeking a Seasonal PT Service Team Member to join our team at Michaels Stores. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.
Key Responsibilities- Provide friendly customer service and help customers shop our store
- Ensure a fast and friendly checkout experience and execute cash handling to standards
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on our Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Retail and/or customer service experience preferred
We are a public retail store setting with a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be assigned to retrieve shopping carts or unload trucks. Our Frame shop contains glass cutters and heat presses, and work hours include nights, weekends, and early mornings.
Equal Opportunity EmployerMichaels is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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