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Senior Technical Operations Specialist

2 months ago

Montvale, New Jersey, United States TSR Consulting Full time
About TSR:

TSR is a relationship-driven, client-centric IT and technical services staffing organization.

With over 40 years of experience, TSR, Inc. and its subsidiary, TSR Consulting Services, have thrived in the Information Technology staffing sector, gaining the trust of both large and small enterprises through meticulous candidate evaluation, prompt placements, and a deep understanding of the necessary skill sets required by our clients.

Mission & Vision

Our philosophy centers on building a company around our vision, which emphasizes that:

Every employee's input is valued, their contributions are recognized, and their skills are rewarded.

We encourage each team member to elevate the standards of how we engage with our consultants and candidates. For too long, individuals in this industry have faced neglect, misinformation, or have been placed with clients and subsequently overlooked. Our dedicated staff works diligently to qualify and place top talent with our clients in a respectful and empathetic manner.

While not every candidate may fit every role, every individual will receive respect and professionalism.

Technical Operations Engineer III

Position Overview
  • Location: Montvale, New Jersey
  • Type: Contract
  • Job #79567
Our client, a prominent financial institution, is seeking a Technical Operations Engineer III on a contractual basis.

Work Environment : Hybrid role requiring in-office presence at least 2 days per week

Role Summary:

This position entails providing technical assistance and maintenance for software applications. Responsibilities include troubleshooting issues, ensuring seamless application functionality, and offering user support.

The Application Support Engineer will work collaboratively with various teams, including development, IT, and customer support, to address application-related challenges and improve user satisfaction.

Key Responsibilities:

• Incident Management:

• Address and resolve application-related issues reported by users.

• Document incidents and manage them using a ticketing system.

• Provide timely updates to users and stakeholders regarding issue status.

• Troubleshooting and Problem Resolution:

• Diagnose and troubleshoot application issues, including software bugs and performance challenges.

• Utilize logs, monitoring tools, and diagnostic resources to identify root causes.

• Collaborate with development teams to implement solutions and workarounds.

• System Monitoring and Maintenance:

• Monitor application performance and availability through various tools.

• Conduct routine maintenance tasks, including software updates and backups.

• Ensure applications comply with security and regulatory standards.

• User Support and Training:

• Assist users with application inquiries and provide guidance on best practices.

• Develop and deliver training materials and sessions for end-users.

• Create and maintain user documentation, FAQs, and knowledge base articles.

• Collaboration and Communication:

• Work closely with development, QA, IT, and customer support teams to resolve application issues.

• Participate in regular meetings to discuss application performance and support needs.

• Communicate effectively with both technical and non-technical stakeholders.

• Continuous Improvement:

• Identify opportunities for process enhancements and contribute to best practices in support.

• Engage in post-incident reviews and help develop preventive measures.

• Stay informed about industry trends and emerging technologies related to application support.