Customer Quality Assurance Specialist
2 weeks ago
At Woodward, we are committed to embracing the power of diverse people, perspectives, and experiences for our current members, attracting the best talent across our communities, and creating an inclusive and rewarding workplace for all.
We support our members' wellbeing and regularly benchmark with other companies in our industry to offer an extensive Total Reward package. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
- Total Reward Package:
- Annual cash bonus opportunity
- 401(k) match (4.5%)
- Annual Woodward stock contribution (5%)
- Tuition reimbursement and Training/Professional Development opportunities
- Benefits:
- 12 paid holidays, including floating holidays
- Industry leading medical, dental, and vision Insurance upon date of hire
- Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave
- Paid parental leave
- Adoption Assistance
- Employee Assistance Program, including mental health benefits
- Member Life & AD&D / Long Term Disability / Member Optional Life
- Member referral bonus
- Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
- Voluntary benefits, including Home / Auto Insurance discounts, Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave
Application window is anticipated to close 30 days from original posting date.
Job Description: The Customer Quality Engineer reports directly to the quality leader and is responsible for being the voice of the customer and acts as the quality liaison through frequent customer contact.
Key Responsibilities:
- Acts as the Customer Advocate within Woodward processes and systems
- Acts as the Customer liaison for compliance to customer quality requirements and customer satisfaction relative to quality of products and services
- Responsible for monitoring and tracking customer quality data
- Drives root cause analysis and problem solving utilizing Six Sigma methodology and Woodward Quality Management System processes
- Ensures adequacy of documents and interfaces with customer for required validation documentation to customer quality requirements such as MPP, PQP, PPAP, ISIR, etc.
Required Skills and Qualifications:
- 2-year associate degree in technical field required
- 2-5 years of quality engineering experience with 2-year associate degree
- In lieu of degree, 4 years' experience in quality engineering or quality management required
- Green Belt or Black Belt trained
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