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Clinical Triage Specialist

2 months ago

Evanston, Illinois, United States Northwestern Memorial Healthcare Full time
Job Title: Triage Nurse

At Northwestern Memorial Healthcare, we are committed to delivering exceptional patient care and experience. As a Triage Nurse, you will play a vital role in our team, ensuring that patients receive timely and effective care.

Responsibilities:
  • Establish positive relationships with patients and families, providing empathetic and compassionate care.
  • Triage incoming calls and electronic messages, prioritizing and resolving issues in a timely manner.
  • Document all communications in the electronic medical record, ensuring accurate and up-to-date information.
  • Schedule patient appointments with providers, coordinating care and ensuring seamless transitions.
  • Assist in obtaining appointments for patients with specialists within the Northwestern Memorial Healthcare system.
  • Coordinate emergency and hospital transfers, including paperwork and telephone communications.
  • Administer medications and treatments in accordance with Nursing Standards and as ordered by the provider.
  • Provide education to patients and staff concerning clinical issues, promoting a culture of excellence and quality care.
  • Assist in coordinating and monitoring activities of clinical staff to ensure adequate coverage and adherence to OSHA and CDC guidelines.
  • Perform other duties as assigned, including participating in departmental quality improvement activities.
Qualifications:
  • Graduate of accredited RN program
  • At least 3 years of experience in a hospital or outpatient setting
  • Registered Nurse License issued by State of Illinois
  • CPR certification

Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.