Call Center Specialist
5 days ago
About the Job
Job OverviewGlobal Channel Management is seeking a talented Call Center Specialist to join our team. As a key member of our customer service team, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional customer experiences.
Responsibilities:- Answer customer inquiries and respond to complaints in a timely and professional manner
- Use standard scripts and procedures to resolve customer issues
- Provide accurate and helpful information to customers regarding child support payments, payments disbursement, and account histories
- Log customer calls and maintain updated records
- Communicate effectively with customers to understand their needs and provide solutions
- Bachelor's degree in a related field or equivalent work experience
- Minimum 1 year experience in call center or customer service environment
- Excellent communication and problem-solving skills
- Knowledge of PCs and related software
- Data entry skills with high accuracy
The estimated annual salary for this role is $52,000 - $70,000, depending on qualifications and experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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