Call Center Specialist

5 days ago


Milwaukee, Wisconsin, United States Global Channel Management Full time

About the Job

Job Overview

Global Channel Management is seeking a talented Call Center Specialist to join our team. As a key member of our customer service team, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional customer experiences.

Responsibilities:
  1. Answer customer inquiries and respond to complaints in a timely and professional manner
  2. Use standard scripts and procedures to resolve customer issues
  3. Provide accurate and helpful information to customers regarding child support payments, payments disbursement, and account histories
  4. Log customer calls and maintain updated records
  5. Communicate effectively with customers to understand their needs and provide solutions
Requirements:
  • Bachelor's degree in a related field or equivalent work experience
  • Minimum 1 year experience in call center or customer service environment
  • Excellent communication and problem-solving skills
  • Knowledge of PCs and related software
  • Data entry skills with high accuracy
Compensation and Benefits:

The estimated annual salary for this role is $52,000 - $70,000, depending on qualifications and experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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