Coffee Shop Supervisor

3 days ago


Jersey City, New Jersey, United States Gregorys Coffee Full time

Gregorys Coffee is seeking a highly skilled Coffee Shop Supervisor to join our team. As a supervisor, you will play a crucial role in ensuring the smooth operation of our coffee shop.

About the Role
  • Oversee the day-to-day operations of a single location, including managing financial performance, HR concerns, and operational issues
  • Provide continuing education to every member of your team, driving superior coffee, food, and service knowledge
  • Ensure all employees are upholding Department of Health standards and are always thoroughly prepared to handle an inspection at any time
Key Responsibilities
  • Proactively manage customer concerns/issues and coach teams on how to do the same so it doesn't become a complaint and instead becomes a praised review
  • Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business
  • Minimize guest complaints and respond to all Yelp/Google/App comments and go above and beyond for both positive and negative reviews
Requirements
  • Closely manage your store's controllable profit areas: sales, labor, and COGS
  • Work closely with your team to build efficient schedules based on the needs of the business, using data to drive your decisions
  • Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate

The estimated salary for this role is $65,000 - $85,000 per year, depending on experience and qualifications.



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