Roadside Assistance Technician

5 days ago

Nashville, Tennessee, United States The Auto Club Group Full time
Job Title: Roadside Assistance Technician

We are seeking a highly skilled and customer-focused Roadside Assistance Technician to join our team at The Auto Club Group. As a key member of our Emergency Roadside Assistance team, you will play a critical role in providing exceptional service to our members and ensuring their safety on the road.

Job Summary:

The Roadside Assistance Technician will be responsible for operating a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists. You will utilize GPS and maps to locate member breakdown locations, service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires. Additionally, you will arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive.

Key Responsibilities:
  • Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
  • Utilize GPS and maps to locate member breakdown locations.
  • Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive.
  • Ensure 100% member satisfaction by providing excellent customer service.
  • Offer value to members through On-the-Go Tow or battery tests/sales.
  • Provide support at special events such as parades, travel shows, Car Care or Public Relations events.
Requirements:
  • Have a high school diploma or equivalent and a valid driver's license.
  • Be 21 years of age or older.
  • Possess a valid state driver's license with minimal driving infractions/incidents.
  • If employed in Illinois, possession of a valid Illinois C-NonCDL driver's license is required.
  • Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
  • Exhibit strong customer service skills, including the ability to effectively communicate to customers/members and understand the need for meeting and exceeding customer expectations.
  • Have the ability to lift materials weighing up to seventy-five (75) pounds.
  • Are able to successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).
Preferred Qualifications:
  • Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Have prior tow truck driver or roadside service experience.
  • Can safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience.
Work Environment:

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature-controlled office environment.

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