Director of Domestic Violence Support

1 week ago


Waukegan, Illinois, United States A Safe Place Career Opportunities Full time
About the Position

We are seeking a highly skilled and compassionate professional to join our team as an Associate Director of Shelter Services at A Safe Place Career Opportunities.

In this critical role, you will oversee shelter operations, ensuring high-quality services for survivors of domestic violence while supervising staff and collaborating with other programs.

Your key responsibilities will include:

  • Developing and implementing annual departmental goals in collaboration with senior leadership
  • Creating effective shelter programs that meet client outcomes
  • Overseeing day-to-day shelter operations, delegating tasks to ensure quality services
  • Building collaborative relationships in the county to meet shelter client needs
  • Educating clients on legal protections and providing appropriate internal or external referrals
  • Assisting in hiring staff and placing interns and volunteers in appropriate roles
  • Supervising shelter staff, volunteers, and interns, developing their skills for effective performance
  • Maintaining schedules and approving time-off requests to ensure 24/7 shelter coverage
  • Monitoring and verifying shelter time sheets for accuracy and compliance
  • Conducting client assessments and intake evaluations to create tailored service plans
  • Reviewing client records to ensure quality care and adherence to best practices
  • Coordinating and documenting petty cash, gift cards, bus passes, and client food needs
  • Advocating for clients with legal, medical, housing, and other necessary services
  • Interacting with clients in community areas, modeling social and daily living skills
  • Fulfilling on-call supervisor responsibilities as scheduled to support shelter operations

This position requires:

  • A Master's degree in social work, counseling, or a related field
  • Bilingual Spanish fluency is preferred
  • 3-5 years of experience in management, program development, and staff supervision
  • Familiarity with domestic violence dynamics and survivor challenges
  • Experience in crisis intervention, case management, or advocacy
  • Strong interpersonal, verbal, and written communication skills for effective networking
  • Strong trauma-informed skills, communication, and conflict-resolution abilities
  • Ability to educate staff and the public while preparing program status reports
  • Expertise in planning, developing, and managing both new and existing programs
  • Strong analytical and strategic thinking skills to monitor budgets and evaluate outcomes
  • Excellent organizational skills to manage multiple sites, staffing patterns, and caseloads
  • Initiative to actively market non-residential victim service programs effectively
  • Proficiency in managing and completing various tasks efficiently and accurately
  • Capacity to work both independently and collaboratively within a team environment
  • Familiarity with electronic medical records is a plus
  • Proficiency in Microsoft Office Suite
  • Reliable vehicle, valid driver's license, and active auto insurance are required

The estimated salary for this position is approximately $65,000 per year, paid bi-weekly. Comprehensive benefits, including health, dental, and vision insurance, FSA, 401(k), and more, are also offered. We celebrate diversity and support an inclusive work environment.



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