Retail Store Manager

6 hours ago


Raleigh, North Carolina, United States BROAD RIVER RETAIL Full time
Job Title: General Manager

Broad River Retail is seeking a highly motivated and experienced General Manager to lead our retail team at our Ashley HomeStore locations in the Charlotte, NC area.

Job Summary:

We are looking for a General Manager who is passionate about delivering exceptional customer service, driving sales growth, and leading a high-performing team. The ideal candidate will have a proven track record in retail management, excellent communication skills, and a strong ability to motivate and develop team members.

Key Responsibilities:
  • Champion our Mission, Values, and Customer Beliefs
  • Create, communicate, and execute on the Selling System
  • Monitor and report individual sales associate performance relative to sales goals and measures
  • Lead all sales activities and initiatives
  • Ensure excellent customer service experience
  • Mentor and coach store associates
  • Execute staffing plan
  • Manage and communicate key Management Reports
  • Address problems or issues in store under-performance
  • Monitor sales associate performance based on established goals
  • Oversee consistent implementation of process and policy standards across store
  • Supervise showroom appearance standards from general cleanliness and tidiness to complete and accurate price tagging
  • Participate in call to review store results (relative to goals) m-t-d for Sales per Traffic Up and other measurements such as Staffing Levels, Marketing Feedback, and Sales Successes and Opportunities
Requirements:
  • A passion for retail
  • High energy with a sense of urgency
  • Ability to improve store performance and meet Company's growth needs
  • At least five years experience in a big box retail management with a track record in retail or commissioned sales
  • History of successfully managing a team of 10 or more Associates is required
  • Must have professional appearance, excellent interpersonal and verbal communications skills
  • Enjoys a fast pace retail sales environment with the ability to work a 40+ hour work week including some nights and all weekends
  • Professional, driven, positive, resilient, and achievement-focused
  • Detailed individuals with strong follow up and follow through
  • Excellent time-management
Benefits:
  • We offer a Fantastic Benefits and Compensation Program
  • Generous, competitive commission and bonus plan with uncapped earning potential
  • Medical, dental, vision, life insurance, disability benefits, including dependent coverage
  • Paid vacation
  • Recognition and reward programs
  • 401(k) retirement savings plan with company matching
  • A host of other excellent benefits including a generous furniture discount

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