Customer Service Representative
3 weeks ago
The Customer Care Consultant is a vital role in delivering exceptional customer service and creating a distinctive shopping experience that drives sales results. This position is responsible for providing concierge-level service to customers, conducting day-to-day operations within the retail location, and adhering to company policy and industry regulations.
Key Responsibilities:
- Provide outstanding customer service by answering questions and concerns, and making product recommendations based on ongoing research of products available.
- Lead tours of the sales floor, retaining thorough knowledge of customer and member benefits, discounts, coupons, and promotions.
- Operate cash registers, computer-based POS systems, and cash drawers, while maintaining a clean and organized store environment.
- Work as part of a team to ensure sales, guest satisfaction, and designated timelines meet compliance goals.
Requirements:
- High School diploma or General Education Development (GED) required; Associate or Bachelor's degree in any field preferred.
- Minimum of 2 years' experience with customer service in retail, with excellent computer, mathematical, language, and reasoning skills.
- Bilingual in Spanish preferred, with excellent multi-tasking skills over the phone and in-person.
- Occasional local travel and desk-based computer tasks required.
What We Offer:
We offer benefit packages that may include Paid Time Off, Paid Holidays, and 401(k), as well as opportunities for growth and development within the company.
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