Client Success Specialist

3 weeks ago


Duluth, Georgia, United States Aluvision Inc Full time
Join Our Team: Client Success Specialist

We are seeking a highly motivated Client Success Specialist to join our team at Aluvision Inc. This role will be responsible for managing client relationships and ensuring their success with our products.

About the Role
  • This position assumes overall responsibility for successful project completion, prioritizing client satisfaction.
  • You will build strong relationships with clients, collaborating closely with outside sales executives.
  • You will identify and assess customer requirements, establishing realistic expectations.
  • Respond to requests within established timelines, providing accurate quotes related to specific projects or needs.
Key Responsibilities
  • Manage projects from quote request to order delivery, ensuring seamless communication across departments.
  • Advise clients on technical information about our products, in collaboration with Technical Designers.
  • Participate in client training events and showroom visits to meet with clients in-person.
  • Leverage the ERP system (MS Dynamics) for all quoting and ordering requirements.
Requirements
  • 3-5 years proven customer support experience or experience as a client service representative.
  • Bachelor's degree is required.
  • Ability to envision customer designs, possessing a good 3-D insight.
  • Proven ability to take initiative, well organized, and customer oriented.
  • Excellent communication and presentation skills.
Our Offer
  • An open corporate culture that values innovation and customer-centric thinking.
  • A talented team of enthusiastic coworkers.
  • A competitive compensation package, including $85,000 annual salary and comprehensive benefits.


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