Senior Infrastructure Operations Engineer

13 hours ago


Reston, Virginia, United States Apex Elite Full time
About the Role

We are seeking a highly experienced Senior Infrastructure Operations Engineer to join our government compliance team based in Reston, Virginia. As a key member of our team, you will be responsible for designing, deploying, and maintaining our global infrastructure supporting our key services and applications.

The ideal candidate will have a strong background in infrastructure roles, with a minimum of 5 years of experience. You will be responsible for monitoring and maintaining our infrastructure, identifying and resolving issues, and ensuring compliance with government regulations.

Key ResponsibilitiesMonitoring & Maintenance
  • Ensure correct alerting is configured and local work instructions are up to date
  • Research and define monitoring and observability best practices
  • Maintain scanning tool configurations
  • Execute and manage successful completion of monthly scans
  • Propose, approve, and implement long-term fixes for recurring issues
  • Actively monitor the NOC/SOC
  • Monitor external security notifications from vendors and other recognized security organizations
  • Participate in compliance audits, such as FedRAMP, and ensure annual certification tasks are completed
Faults / Escalations
  • Act as an escalation point for faults, attend/lead investigation into incidents, and complete follow-up tasks
  • Propose solutions for preventative measures to mitigate recurrence of issues
  • Create, approve, and implement solutions to faults
Software Deployment
  • Review application designs and work instructions
  • Install new services and upgrades of existing services
  • Write, approve, and execute changes of low to medium risk levels
Customer Support
  • Work on resolving customer faults within agreed SLA
  • Respond to calls, emails, and other customer alerts promptly and within SLA/KPI targets
  • Remain committed to building and maintaining relationships with customers
About You
  • You must be a US citizen to be considered for this role
  • Bachelor's Degree/equivalent, preferably in a Computer Science or relevant subject, or substantial alternative experience
  • Full SE Clearance is desirable
  • Experience working with government projects is desirable
  • Good communication skills
  • Good analytical skills
  • Strong background in infrastructure roles, typically of at least 5 years
  • Proven ability to manage and motivate others


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