Senior Infrastructure Operations Engineer
13 hours ago
We are seeking a highly experienced Senior Infrastructure Operations Engineer to join our government compliance team based in Reston, Virginia. As a key member of our team, you will be responsible for designing, deploying, and maintaining our global infrastructure supporting our key services and applications.
The ideal candidate will have a strong background in infrastructure roles, with a minimum of 5 years of experience. You will be responsible for monitoring and maintaining our infrastructure, identifying and resolving issues, and ensuring compliance with government regulations.
Key ResponsibilitiesMonitoring & Maintenance- Ensure correct alerting is configured and local work instructions are up to date
- Research and define monitoring and observability best practices
- Maintain scanning tool configurations
- Execute and manage successful completion of monthly scans
- Propose, approve, and implement long-term fixes for recurring issues
- Actively monitor the NOC/SOC
- Monitor external security notifications from vendors and other recognized security organizations
- Participate in compliance audits, such as FedRAMP, and ensure annual certification tasks are completed
- Act as an escalation point for faults, attend/lead investigation into incidents, and complete follow-up tasks
- Propose solutions for preventative measures to mitigate recurrence of issues
- Create, approve, and implement solutions to faults
- Review application designs and work instructions
- Install new services and upgrades of existing services
- Write, approve, and execute changes of low to medium risk levels
- Work on resolving customer faults within agreed SLA
- Respond to calls, emails, and other customer alerts promptly and within SLA/KPI targets
- Remain committed to building and maintaining relationships with customers
- You must be a US citizen to be considered for this role
- Bachelor's Degree/equivalent, preferably in a Computer Science or relevant subject, or substantial alternative experience
- Full SE Clearance is desirable
- Experience working with government projects is desirable
- Good communication skills
- Good analytical skills
- Strong background in infrastructure roles, typically of at least 5 years
- Proven ability to manage and motivate others
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