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Quality Assurance Specialist

2 months ago

Smyrna, Delaware, United States Food Lion Full time

About Food Lion

Food Lion is a leading grocery store chain committed to providing our customers with a clean, safe, and inviting shopping experience. We are seeking a highly motivated and detail-oriented individual to fill the role of Store Associate - Quality Control.

Job Summary

As a Store Associate - Quality Control, you will play a critical role in maintaining the high standards of our store. You will be responsible for providing excellent customer service, maintaining a clean and safe shopping environment, and adhering to company policies and procedures.

Key Responsibilities:

  • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
  • Sweep and clean floors on nights with no scheduled vendor services
  • Weekly cleaning of Produce, Market and Deli Departments
  • Clean and organize the store mop room
  • Find more efficient ways to do the job and seek to reduce costs and improve labor productivity
  • Follow QA daily check list and sanitation standards set by Food Lion
  • Follow current Standard Practices regarding cleanup of Hazardous Waste product
  • Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
  • Understand and follow Food Safety and Workplace Safety guidelines and procedures
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
  • Ensure compliance with local, state and federal regulations
  • Wear the Food Lion uniform complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
  • Perform all other duties as assigned

Requirements:

  • High school graduate or equivalent preferred
  • Excellent interpersonal, organizational, communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to use technical information to solve problems
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements:

  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check ID cards, checks, invoices and other written documents