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Sales Associate

2 months ago

Gainesville, Florida, United States Fluent Cannabis Full time
Job Title: Sales Associate

Fluent Cannabis is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be the first point of contact for our customers, providing exceptional customer service and creating a positive experience for our patients.

Key Responsibilities:
  • Provide exceptional customer service while meeting and/or exceeding sales goals.
  • Increase dispensary, team, and personal sales over a given continuum.
  • Use available resources efficiently to assess the customer's health conditions and needs.
  • Escalate unresolved issues to the appropriate supervisor.
  • Assist on deliveries as a Health Educator.
  • Conduct inventory count and sales reports.
  • Record details of each customer interaction and any actions taken.
  • Follow up on all customer issues requiring additional research.
  • Maintain adequate knowledge of the product guide and fully understand the benefits of Medical Cannabis.
  • Communicate with Director of Retail Operations, General Manager, and/or Customer Service Manager regarding status of issues, as applicable.
Qualifications/Experience:
  • Previous experience with customer service desired.
  • Sales experience.
  • Working knowledge of MS Office.
Skills/Interests:

Must be a multitasker, with the ability to work on several requests simultaneously without losing focus. Organization and initiative, good communications skills, proactive, problem-solving, time management, discretion, and confidentiality are essential attributes. Ability to build good relationships. There will be frequent contact with people, either face-to-face or by telephone or email. Teamwork - collaborating with others to improve overall standards of work and service. Excellent written and verbal communication skills. Ability to prioritize and integrate a proactive approach to assignments. Sales skills.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools, or controls; reach with hands and arms and ability to work on iPad, laptop, or desktop for extended periods of time reading, reviewing, and analyzing information and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds. Regular and predictable attendance is essential.

Position Type/Expected Hours of Work:

This position regularly requires long hours and frequent weekend work.

Required Education and Experience:

One+ years sales experience.

Preferred Education and Experience:

Dispensary-related experience a plus.

Additional Requirements:

Per state law, must be at least 21 years of age. Must successfully complete a comprehensive background check. Must be able to pass drug screen.