Luxury Spa Leadership Role

5 days ago


Nashville, Tennessee, United States The Joseph, a Luxury Collection Hotel, Nashville Full time
Job Title: Director of Spa OperationsAbout the Job

We are seeking an experienced leader to join our team as a Director of Spa Operations at The Joseph, a Luxury Collection Hotel, Nashville. As a key member of our management team, you will be responsible for overseeing all aspects of spa operations, including scheduling, inventory management, and facility maintenance.

The ideal candidate will have a proven track record in spa management or luxury hospitality leadership roles, with a strong ability to motivate and empower team members to achieve common goals.

A collaborative and supportive work environment will be fostered, promoting growth and development while maintaining a culture of excellence and accountability.

The successful candidate will be responsible for overseeing all aspects of spa operations, including scheduling, inventory management, and facility maintenance, to ensure efficient and effective day-to-day functioning.

A champion of guest-centric approach, the Director will continuously seek opportunities to elevate the guest experience and exceed expectations.

Key Responsibilities
  1. Leadership and Team Management:
  • Provide visionary leadership, guiding and inspiring a team of spa professionals to deliver exceptional service and uphold the highest standards of hospitality.
  • Cultivate a collaborative and supportive work environment, fostering the growth and development of team members while promoting a culture of excellence and accountability.
Operational Excellence:
  • Oversee all aspects of spa operations, including scheduling, inventory management, and facility maintenance, to ensure efficient and effective day-to-day functioning.
  • Develop and implement standard operating procedures (SOPs) to streamline workflow, enhance productivity, and maintain consistency in service delivery across all areas of the spa.
Guest Experience Enhancement:
  • Champion a guest-centric approach, continuously seeking opportunities to elevate the guest experience and exceed expectations.
  • Monitor guest feedback and satisfaction metrics, identifying areas for improvement and implementing strategies to enhance guest satisfaction and loyalty.
Marketing and Revenue Generation:
  • Collaborate with the marketing team to develop and execute strategic initiatives to drive guest engagement, increase bookings, and maximize revenue.
  • Utilize data-driven insights and industry trends to inform marketing strategies, ensuring alignment with the spa's brand positioning and target audience.
Financial Management:
  • Develop and manage the spa's annual budget, overseeing revenue forecasting, expense management, and financial reporting.
  • Implement cost-control measures and revenue optimization strategies to ensure financial sustainability and profitability while maintaining a commitment to delivering exceptional guest experiences.

Salary Range: $120,000 - $180,000 per year



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