Software Systems Engineer for Customer Support
2 weeks ago
OpenAI is a pioneering AI research and deployment company dedicated to harnessing the power of artificial intelligence for the betterment of humanity. Our mission revolves around ensuring that AI systems are created with safety and human needs at their core. We strive to encompass and value the diverse perspectives, voices, and experiences that form the spectrum of humanity.
We believe in providing reasonable accommodations to applicants with disabilities. Please click here to request assistance. For more information on our affirmative action and equal employment opportunity policy statement, please visit our website.
About the Role
This role is based in San Francisco, CA, where we operate under a hybrid work model. Employees spend 3 days in the office per week and enjoy relocation assistance. If you thrive in fast-paced problem-solving environments that prioritize impact and collaboration, this might be an excellent fit.
Job Description:
As an Information Systems Architect for the Support team at OpenAI, you will leverage your expertise in data architecture to drive novel AI solutions that enhance customer support experience. Your responsibilities include:
- Developing multimodal information systems that capture key knowledge, insights, recommendations, and actions from inbound support data.
- Partnering with data science and engineering teams to build a self-fortifying information and knowledge ecosystem, utilizing OpenAI technology.
To excel in this role, you should possess the following qualifications:
- An advanced degree in Library Sciences, Information Systems, Data Science, AI, Machine Learning, or a related field, with a passion for applying it to customer support operations.
- Experience architecting data infrastructure optimal for AI/Large Language Models.
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