Operational Support Specialist
5 days ago
Salary: $55,000 - $75,000 per year.
Job Description:We are seeking an experienced Operational Support Specialist to join our team at OSTechnical. The ideal candidate will be responsible for coordinating and administering the execution of operational processes, ensuring deliverables meet quality, timeliness, and budget requirements.
Key Responsibilities:
- Ticket/case management, monitoring, and close out within defined service levels;
- Monitor, update, and respond to service requests;
- Communicate with applicants and internal subject matter experts to obtain or provide required information;
- Update data within the system of record;
- Ensure service levels and contractual performance indicators are met;
- Track and communicate the status of work assigned to employees and/or vendors;
- Detect exceptions and notify management in a timely manner;
- Track and report on service metrics on a weekly, monthly, annual, and ad hoc basis;
- Contribute to team and cross-functional projects by providing assigned deliverables in a timely and high-quality manner;
- Execute moderately complex, pre-defined processes and services;
- Identify opportunities for procedural improvements and support process improvement initiatives;
- Perform research regarding moderately complex issues and propose solutions;
- Perform data validation tasks against data input by you or others;
- Ensure individual work products adhere to policies and procedures;
- Create and generate reports to inform management of progress;
- Develop subject matter expertise in areas of responsibility assigned to you;
- Manage vendors, vendor work products, and vendor invoice verifications, and maintain productive vendor relationships.
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