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Administrative Support Specialist
2 months ago
Company Profile- Healthcare organization providing supportive living and cognitive care services.
Position Summary- Accountable for delivering frontline administrative assistance to residents, visitors, and both internal and external personnel.
Key Responsibilities
- Manage the telephone switchboard to receive, filter, and redirect calls, furnish information, and address inquiries; take messages as necessary.
- Monitor and manage all voicemail communications, including those received via email.
- Welcome all residents and guests in a polite and professional manner; guide or accompany individuals to their intended locations.
- Conduct daily resident check-in/check-out procedures; ensure residents are documenting their presence in the front desk log.
- Record daily safety incidents and resident fall reports; maintain snow log reports when applicable.
- Oversee the Nurse Call system and respond appropriately to alerts.
- Input transportation and maintenance requests into the system as required.
- Sort and distribute all incoming mail, internal messages, and packages to residents and staff members.
- Coordinate reservations for the private dining area for residents and their guests.
- Familiarize oneself with emergency communication systems and protocols (fire, medical, and police).
- Keep the immediate supervisor informed of all significant occurrences or unusual matters that arise to facilitate prompt action.
- Direct all potential residents and their families to the leasing team.
- Distribute application forms to prospective employees.
- Perform additional duties and special projects as assigned.
- High School diploma; or three to five years of relevant experience and/or training or an equivalent combination of education and experience.
- A minimum of three years of administrative experience.
- Experience with elderly populations is advantageous.
- Intermediate proficiency in computer skills, including knowledge of Microsoft Office Suite.
- Exceptional customer service abilities; must demonstrate patience and empathy.
- Ability to respond to emergencies with composure.
- Work Schedule: Monday to Friday, 8:30 AM to 4:30 PM.
- Compensation: $14.00 to $16.00 per hour; includes competitive health insurance and benefits.