Customer Service Representative

7 days ago

Springfield, Illinois, United States Oracle Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Support team as a Customer Service Analyst. As a key member of our organization, you will be responsible for delivering exceptional post-sales support and solutions to our customers, while serving as an advocate for their needs.

Key Responsibilities
  • Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • Check customer entitlement for support and work with the Support Operations HOST team where entitlement is unclear.
  • Provide first line application support for a wide range of product or systems related service requests.
  • Log and manage support requests in the appropriate systems and ensure that the appropriate internal and customer follow-up is performed within the published or agreed timelines.
  • Analyze, troubleshoot and resolve customer issues, working towards the resolution at first level within a timely manner or work with your manager or team lead to reassign to the appropriate resource or group.
  • Take ownership of SRs and monitor through to resolution - this includes SRs passed to other teams or external partners.
  • Maintain good relationships with customers, liaising with customers during the incident process to ensure that they are kept informed of progress.
  • Contribute to Knowledge by actively commenting and providing feedback on KM articles.
  • May reproduce technical issues that customers report in a test environment in order to troubleshoot & resolve.
  • Carry out other duties as reasonably requested by your line manager.
Requirements
  • Experience in the Hotel/Hospitality or Food & Beverage industry.
  • Customer Focus - the ability to empathize with customers to deliver phenomenal customer service.
  • Strong attention to detail and accuracy.
  • Good interpersonal skills and a team player - able to work as part of multi-disciplinary teams.
  • Excellent verbal and written communication skills.
  • Experience using Opera PMS systems.
  • Some professional IT experience.
  • A passion for tinkering: building your own PCs, setting up personal networks at your house, etc.
  • Preference for troubleshooting and solving problems rather than "plug-and-play" solutions.
  • Network+, CompTIA A+, Cisco, or related certifications are a big plus.
  • SQL knowledge comes in handy on the job.
About Us

At Oracle, we are committed to creating a workplace where all kinds of people can be themselves and do their best work. We believe that innovation starts with inclusion and that everyone's voice is heard and valued. We are proud to be an affirmative-action equal opportunity employer and are committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We are an Equal Employment Opportunity Employer and will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

  • Customer Service Representative

    3 weeks ago

    Springfield, Illinois, United States David Hersch - State Farm Agent Full time

    Position Overview:Are you a customer-focused professional looking for a challenging role? Do you enjoy working with people and building relationships? If so, consider joining David Hersch - State Farm Agent as a Customer Service Representative.As a Customer Service Representative, you will be responsible for establishing and maintaining customer...

  • Customer Service Representative

    3 weeks ago

    Springfield, Illinois, United States Scheels Full time

    {"title": "Customer Service Representative", "description": "About the RoleScheels is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Springfield, Illinois, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a key role in ensuring that our customers have a positive experience in our store.Key ResponsibilitiesProvide exceptional customer service to all...

  • Customer Service Representative

    7 days ago

    Springfield, Illinois, United States Tower Loan Full time

    Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tower Loan. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience.Key...

  • Customer Service Representative

    1 week ago

    Springfield, Illinois, United States Tower Loan Full time

    Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tower Loan. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience.Key...

  • Customer Service Representative

    3 weeks ago

    Springfield, Illinois, United States Hertz Full time

    Job Description:Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Hertz. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and retention.Key...

  • Customer Service Representative

    1 week ago

    Springfield, Illinois, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    2 weeks ago

    Springfield, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.Key Responsibilities:Provide prompt and courteous customer service to all customersRing up all sales on the cash register...

  • Customer Service Representative

    2 weeks ago

    Springfield, Illinois, United States Digital Monitoring Products Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our DMP Customer Service Team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Springfield, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.Key Responsibilities:Provide prompt and courteous customer service to all customersRing up sales on the cash register accurately...

  • Customer Service Representative

    3 days ago

    Springfield, Illinois, United States Bath Planet Full time

    Customer Service RepresentativeBath Planet of SW Missouri is a leading provider of custom bath remodeling solutions. We are seeking a skilled Customer Service Representative to join our team in Springfield, MO and surrounding areas. As a key member of our team, you will be responsible for delivering exceptional customer service to homeowners, setting up...

  • Customer Service Representative

    1 week ago

    Springfield, Illinois, United States David Hersch - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative of David Hersch - State Farm Agent, you will have the opportunity to work with a dynamic team and provide exceptional service to our customers.ResponsibilitiesEstablish and maintain strong relationships...

  • Customer Service Representative

    3 days ago

    Springfield, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    2 weeks ago

    Springfield, Illinois, United States Amtrak Full time

    Customer Service RepresentativeAs a Customer Service Representative at Amtrak, you will be responsible for providing exceptional customer service to passengers in a fast-paced and dynamic environment. Your primary goal will be to ensure that every passenger has a positive and memorable experience while interacting with our team.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Springfield, Illinois, United States Mister Car Wash Full time

    **Customer Service Representative**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.**Key Responsibilities:**• Provide...

  • Customer Service Representative

    2 weeks ago

    Springfield, Illinois, United States Michaels Stores Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a seamless shopping experience.Key ResponsibilitiesProvide friendly...

  • Customer Service Representative

    1 week ago

    Springfield, Illinois, United States Pestdoc Full time

    About UsA-1 Able Pest Doctors is a company that loves what we do. We're passionate about helping our customers and community.Job SummaryWe're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our customers.Key...

  • Customer Service Representative

    3 weeks ago

    Springfield, Illinois, United States Tower Loan Full time

    **Job Summary:**We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tower Loan. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers.**Key Responsibilities:**Investigate customer credit and process loan applications in a...

  • Customer Service Representative

    3 weeks ago

    Springfield, Illinois, United States City of Springfield MO Full time

    Customer Service OpportunitiesAre you passionate about delivering exceptional customer experiences? Do you have a knack for providing top-notch service in a fast-paced environment? We're seeking talented individuals to join our team as Customer Service Representatives, Park Board Ambassadors, and Front Desk Associates.About the RoleAs a Customer Service...

  • Customer Service Representative

    3 weeks ago

    Springfield, Illinois, United States Qik n EZ Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and...