Elite Collision Repair Service Representative

1 week ago


Houston, Texas, United States Elite Auto Experts Full time

Company Overview:



Welcome to Elite Auto Experts, a family-led team that has been serving our local communities with unparalleled service in the automotive and collision repair industry since 2008.



We started as a modest 6-bay facility focused on automotive repair and maintenance, but over the years, we've expanded our services and now operate as part of the renowned CARSTAR franchise. Today, with multiple locations, including CARSTAR Elite Collision and CARSTAR Windfern Collision, we continue to deliver top-notch service in both mechanical repairs and collision services.



About the Job:



We are seeking a highly skilled Collision Repair Service Representative to join our team As a key member of our front office team, you will play a crucial role in ensuring exceptional customer service experiences for our clients.



Job Summary:



This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering outstanding results. You will be responsible for providing exceptional customer service, handling phone calls and walk-in customers, scheduling appointments, and maintaining accurate records.



Key Responsibilities:




  • Provide exceptional customer service, addressing all customer inquiries and concerns promptly and professionally
  • Handle phone calls and walk-in customers in a courteous and efficient manner
  • Schedule appointments and maintain accurate records
  • Collect and record payments for completed repairs
  • File repair order paperwork accurately
  • Maintain a clean and organized workspace
  • Perform other duties as assigned by management


Requirements:



To be successful in this role, you will need:




  • 2+ years of customer service experience, preferably in a retail setting
  • Excellent communication and negotiation skills
  • Ability to work well under pressure and meet deadlines
  • High school diploma or equivalent required; college degree preferred
  • Punctual and professional appearance
  • Valid driver's license and insurable driving record


Benefits:



We offer a competitive salary of $45,000 per year, plus benefits including health insurance, dental and vision plans, paid vacation time, and a fun work environment.



What We Offer:



At Elite Auto Experts, we value our employees and offer a range of benefits to support their well-being and success. These include:




  • A competitive salary and bonus structure
  • Health insurance and wellness programs
  • Dental and vision plans
  • Paid vacation time and holidays
  • A fun and supportive work environment
  • Opportunities for professional growth and development


Estimated Salary: $45,000 - $55,000 per year based on location and experience.



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