Distinguished Engineer for Contact Center Automation

GEICO is seeking a highly experienced Distinguished Engineer to drive our Contact Center business transformation. As a key member of the engineering staff, you will work across the organization to provide a frictionless experience to our customers and maintain the highest standards of protection and availability.

• Scope, design, and build scalable, resilient distributed systems.
• Build product definition and leverage your technical skills to drive towards the right solution.
• Engage in cross-functional collaboration throughout the entire software lifecycle.
• Work in a team environment utilizing AI and ML to streamline the operations of the contact center.
• Lead in design sessions and code reviews with peers to elevate the quality of engineering across the organization.
• Define, create, and support reusable application components/patterns from a business and technology perspective.
• Utilize developer tooling and a variety of Azure tools and services across the software development life cycle to perform advanced-level Java application design, implementation, and maintenance activities under minimal direction.
• Collaborate with product managers, team members, customers, and other engineering teams to solve complex problems.
• Accountable for the quality, usability, and performance of the solutions.
• Mentor and help coach and strengthen the technical expertise and know-how of our engineering and product community.
• Influence and educate leadership at all levels.
• Consistently share best practices and improve processes, measure outcomes to ensure desired results, demonstrate adaptability and sponsor continuous learning.

• Advanced programming experience with at least two modern languages such as Java, C++, Python or C# including object-oriented design.
• Proficient with AI/ML stack and libraries; experience in shipping applied AI products.
• Proven understanding of micro-services oriented architecture and extensible REST APIs.
• Experience building the architecture and design of new and current systems.
• Advanced understanding of DevOps Concepts and Cloud Architecture.
• Experience with continuous delivery and infrastructure as code.
• Strong problem-solving ability.
• Ability to excel in a fast-paced, startup-like environment.
• Knowledge of developer tooling across the software development life cycle.
• In-depth knowledge of CS data structures and algorithms.
• Exemplary ability to design, perform experiments, and influence engineering direction and product roadmap.
• Experience partnering with engineering teams and transferring research to production.
• Track record of publications history in credible conferences and journals.

• 12+ years of professional software development within a Java framework (J2EE, web containers and Java).
• 3+ years applied AI/ML experience.
• 10+ years of experience with architecture and design.
• 6+ years of experience with AWS, GCP, Azure, or another cloud service.
• 6+ years of experience in CICD deployments and infrastructure as code.
• 6+ years of experience in open-source frameworks.

• Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience.

$110,000.00 - $300,500.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits:

As an Associate, you'll enjoy our benefits to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period.
• Paid Vacation, Sick and Parental Leave.
• 401(k) Plan.
• Tuition Reimbursement.
• Paid Training and Licensures.

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.